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Bob D'A
Trad climber
Taos, NM
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Locker..ever run a business with 10 or more employees?
I doubt it.
JLP claim to fame is that his lame ass got haul up a few FA's in the Boulder area by Dan Hare...a Neptune employee.
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Prod
Trad climber
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I was just there to buy some skin tails. Talked to Jenny about the sale. She said that the store was going to stay basically the same. That the museum was going to stay there but that Gary still owns it. The changes would be minor to the public and more infrastructure issues.
I've been treated poorly there, I've had great service there too.
My wife kicked me in the jaw on one of our first dates too. True story, roundhouse. POW... nailed my jaw 6' or so off the floor.
I take the good with the bad.
Prod.
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Bob D'A
Trad climber
Taos, NM
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Here is how it goes...person comes into Neptune's and want to try on climbing shoes or ski boots. Employee spend a half hour finds out what size and fit and then customer stated that he can get them $5 to $10 dollars cheaper at REI or the internet.. and walks out the door.
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Prod
Trad climber
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No that's me bro.
HANKSTER for president!!!
Prod.
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johntp
Trad climber
socal
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mdaly-
It will be interesting to find out what transpires in your meeting. Back in high skool and college I worked at the Backwoods in Dallas; after graduating I worked as an assistant manager and manager at the Wichita, KS and Norman, OK stores respectively. The stores were pretty much geared to backpackers and climbers.
Managing the Norman store was pretty cool as that was in the early '80s when the okie climbers were in their golden age. Met quite a few really damn nice, dedicated climbers that gave me a lot of inspiration. When I took over the store it became apparent the previous manager was using it primarily as an outlet to support his drug dealing. It was a hole and he had no clue about climbing and hiking.
I tried to turn it around but unfortunately had to close it after a year or two. The dirt bag local climbers just did not have enough disposable income to support the store, and being Oklahoma there were not many other sources of income. An occasional pack, sleeping bag or tent to someone going backpacking in CO was about it.
Over the years of working for them their business model changed to catering software to wealthy hunters, fly fishers and their fashion oriented wives.
Have not been to one of Backwoods stores in ages, so I don't have a clue as to what their business model is these days. When I was there it was based out of Wichita, KS. The CEO/Owner was a guy that made big money in oil and started Backwoods as a lark.
Speaking of which, at the time we had a TNF rep who's name was Bill (TNF was pretty much in it's infancy). I don't remember the last name - Quigham or something like that. Cool guy; anyone know him?
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Prod
Trad climber
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that's ALL I am trying to point out and there it is, AGAIN...
Brassnuts ALSO wrote something similar...
I can't begin to count how many I personally KNOW that have said, similar...
WHY GET PISSED AT ME for NOT liking SH!TTY service???...
Just DOESN'T make ANY fuking sense...
I don't and won't deffend CRAPPY employees!!!...
BOTTOM LINE!!!...
EDITED:
I am an ASSHOLE for WANTING better service...
LMAO!!!...
HUH???...
Lighten up princess. I still love you. Even if I can't find my shoes.
Prod.
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Prod
Trad climber
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~ph isn't Tami is it?
Prod.
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blahblah
Gym climber
Boulder
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The shop is a victim of cheap-ass entitled white-ass climbers with little or no idea what is is to be a good loyal customer.
I wish the best for Gary and glad that he doesn't have to deal with entitled little Boulder as#@&%es like you anymore.
I'm guessing Neptune's was able to hold on, more-or-less, for years longer than would have been possible if those "entitled white-ass little Boulder as#@&%es climbers" would have shopped strictly according to their self interest, which would be to buy pretty much everything from REI or the Internet.
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Greg@Bent Gate
Gym climber
Golden, CO
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Hi Locker!
Have you had enough of this rude and childish treatment after posing such a poignant, honest and frank opinion illustrating the rude underbelly of Neptune Mountaineering? I bet you have! Do you wish there was a climbing shop that is completely intolerant of poor service and where customers such as yourself can "be themselves" without the fear of the judgement that goes on in Boulder? Well there is!
I would like to take this opportunity to formally invite you (as well as all of the lurkers and non-lurkers alike) to come join our fun-loving, California friendly and responsible bunch of climbing aficionados who know the benefits of what good customer service brings to the climbing community. I think most all of you will find that our seasoned employees "keep the bar high" by maintaining a sense of order and decorum, while encouraging quality discussion and service about our favorite pastime. We also have superior choices in climbing equipment as well as a state-of-the-art credit card processing so you can get out there and go climbing with little downtime shopping for your gear.
Our store may take a small amount of getting used to, as we do have reasonable standards as far as language and posing that are strictly enforced. Signing up for our customer loyalty program is easy and painless, and the rules will be explained in detail during the process. I will warn you however up front that being rude to our staff is strictly "VERBOTEN", and something we have zero-tolerance with. So if you are tired of the juvenile intolerance of alternative lifestyles that is continually on display at Neptune’s and yearn for a climbing shop that embraces the rainbow of retail sales, all I can say is: "Come join the fun"!
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Prod
Trad climber
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Haha,
I was reading and saying this does not sound like Tami. I am on here way way too much.
Who are you ~ph?
Prod.
AKA Guy Kenny.
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Greg@Bent Gate
Gym climber
Golden, CO
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Of course!
Come on down and tell them Greg gave you 25% off anything in the store.
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Ken M
Mountain climber
Los Angeles, Ca
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Locker,
This thread is sort of a eulogy to an iconic entity in the Boulder area for 40 years. If you think about it, there are not many climbers that can point to a 40-year business that they started and ran successfully for that period of time.
So, this is something of a eulogy for an era passing.
Now, I don't know your experience in giving eulogies and talking at memorial services, but mine is that you generally don't spend your time trashing the subject, for which people have some emotional attachment.
As I said, the bad characteristics that you and others complain about in Gary's employees are the common and typical characteristics of many climbers. He literally hired them by the hundreds.
I find it ironic that kicking the climbers out would have undoubtedly produced better customer service, and produced many poorer climbers.
Gary made a decision, and it clearly hit his pocketbook. But that is what happens when you keep faith with those who share your lifestyle.
But when it crosses over into PERSONAL insults against Gary, based upon no personal knowledge....that's just infantile crap, from inconsequential minds.
You aren't part of that, thankfully.
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Ken M
Mountain climber
Los Angeles, Ca
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FACT: The store was in the hole and losing money. They did not buy a successful international business like 5.10. They bought a local train wreck about to file for bankruptcy.
Fact: JLP is a liar, writing about stuff he knows nothing about.
When he tells you he has you on belay, remember that.
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Bob D'A
Trad climber
Taos, NM
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Locker...make sure run down to Bent Gate for that 25 percent off. LOL
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Ken M
Mountain climber
Los Angeles, Ca
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Bob...
REI's return policy is part of their CUSTOMER SERVICE...
Did Neptunes have a SIMILAR one???...
Yes, locker, he had a policy of employing CLIMBERS who actually knew the use of the products they were selling.
That is a CUSTOMER SERVICE.
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Bob D'A
Trad climber
Taos, NM
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Locker..I run a business that does over 3 million in sales and I would never get on the internet and bash another business and make sarcastic remarks trying to get new customers...not my style.
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JLP
Social climber
The internet
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Here is how it goes...person comes into Neptune's and want to try on climbing shoes or ski boots. Employee spend a half hour finds out what size and fit and then customer stated that he can get them $5 to $10 dollars cheaper at REI or the internet.. and walks out the door.
So one day Gary pulls his head out of his butt and says hey REI - I see your 10% and raise you a whole flip'n 19% - and actually told a few people about it - the Feb 29th 1 day sale. Neptune's is decimated - cleaned out - scorched earth. I go in there the next day and there is NOTHING left to buy.
If you can't compete and still make money in the middle of what certainly must be the largest per capita spending on the planet on outdoor gear...
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Prod
Trad climber
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Hey Ken M.
I read what you wrote to Locker, then deleted.
YOU ARE A DICKHEAD. Proven many times on this forum.
Prod.
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Greg@Bent Gate
Gym climber
Golden, CO
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We look forward to pleasuring all of Neptune's former customers!
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Bob D'A
Trad climber
Taos, NM
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Greg has three posts here all bashing Neptune's and trying to get customers...wow.
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